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Ursula Prieto Palacios is an experienced project manager with a diverse background in IT project implementation and customer success. Currently serving as a Project Manager at Sixbell since October 2022, Ursula has previously held key roles at SimpliRoute as a Customer Success Executive and at Servicios de Call Center del Peru as Coordinadora de Proyectos. Ursula's expertise includes managing projects under ITIL v3 methodologies, overseeing technical personnel, measuring service levels, and generating performance reports. Notable project implementations include collaborations with La Positiva Sanitas and Laboratorios Roche. Ursula holds a Master's degree in Government of Information Technology from Universidad Nacional Mayor de San Marcos and has completed certifications in project management and ITIL, enhancing Ursula's capability to drive continuous improvement in IT services.