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JJ (Jean-Jacques) Munsch is an experienced professional in customer service and operations management with a successful career spanning various prominent companies. Currently serving as Director of Customer Service & Operations at SITA, JJ has held significant roles including Principal - Customer Solutions Manager at Amazon Web Services (AWS), and Senior Operations Manager for D2AS Customer Service at Amazon. Additionally, JJ has experience as Associate VP - Enterprise Solutions Support and Operations Director at Tata Communications, as well as NOC Senior Advisor at Norconsult Telematics. This diverse background reflects strong leadership and expertise in optimizing customer-focused operations.