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Jamie Saunders is an experienced technical writer currently employed at SirsiDynix since April 2019, where responsibilities include collaborating with software developers and product owners to produce release notes, installation guides, and other user documentation, as well as maintaining high-level technical content such as API documentation. Prior to this role, Jamie served at the Waterford Institute from February 2005 to December 2018, holding positions including Professional Services Specialist, Technical Communicator, and QA Specialist Team Lead, where Jamie was involved in designing e-learning courses, creating training materials, developing user documentation, and managing testing processes. Jamie earned a Bachelor of Arts in English from Brigham Young University between 2000 and 2004.