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Hafifah Permatasari is a skilled professional currently serving as a Jr. Customer Support Executive (Tech Support) at SIRCLO since April 2021, where responsibilities include providing technical assistance, monitoring project progress, collaborating with technical teams, resolving customer complaints, analyzing customer data, and managing e-commerce support using the Magento platform. Prior experience includes roles as a Graphic Designer at Indorental and IMKOM Academy, a Private Tutor at Kairos Station, and a Student Staff for Tracer Study at Universitas AMIKOM Yogyakarta. Hafifah holds a Bachelor's degree in Informatics from Universitas AMIKOM Yogyakarta, following secondary education at SMA Negeri 2 Ngawi.