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Ernst Jay C. is a seasoned professional with extensive experience in customer service and technical support. Currently serving as a Software Help Desk and IT Technical Support at Singular Point since July 2022 and as a Customer Service Specialist at LearnEd since June 2022, Ernst has previously worked in various customer support roles including Chat Support at Natural AI and Supervisor and Customer Service Representative at Deputy. Ernst's foundational experience includes multiple positions at Thumbtack, where responsibilities ranged from providing chat, email, and text support to handling categorization of customer inquiries. Ernst holds a Bachelor of Science degree in Computer Science from New Era University, completed in 2006.