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Shilpi Ghoshal is a seasoned professional with extensive experience in customer onboarding, quality management, and project coordination across multiple industries. Currently serving as Associate Director at SingleInterface since October 2024, Shilpi previously held the role of Manager of Small Business Onboarding for the APAC region at Birdeye, overseeing a team focused on onboarding businesses and implementing software solutions. Prior experience includes a Customer Experience Coach position at Adobe, where Shilpi led contact center operations and quality initiatives, and a Solutions Specialist role at Cvent, managing client projects and communications. Shilpi's career commenced as a Quality Analyst at Barclays. Shilpi earned a Bachelor of Arts in English Language and Literature from Delhi University.