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Mr Tan began his career with Singapore Airlines in 1996 as a Cadet Administrative Officer. He was appointed Passenger Marketing Executive that same year.

He was posted overseas as Marketing Services Manager (Taipei) in 1998, Manager Chubu in 1999, General Manager Vietnam in 2004 and General Manager UK and Ireland in 2006.

In 2008, Mr Tan returned to Head Office as Vice President Ground Services and was promoted to Divisional Vice President Customer Services in 2009.

Mr Tan was seconded to wholly-owned subsidiary SilkAir as Chief Executive from October 2010 to September 2012. He was subsequently posted to Singapore Airlines Cabin Crew Division and appointed Senior Vice President Cabin Crew in 2013. In March 2016, Mr Tan took up the portfolio of Senior Vice President Product & Services.

Mr Tan became Senior Vice President Customer Services & Operations following the re-organisation of Product & Services division in November 2017.

Mr Tan holds a Bachelor of Arts in International Relations (with Distinction) from Stanford University, USA.