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Dmytro Shostak has a diverse work experience spanning over several years. Dmytro started their career as a Customer Service Representative at Zoom Support in December 2014 and later transitioned to roles such as Japanese Sales Team Lead, Compliance Officer, and QA Local Lead. From July 2017 to April 2019, they served as the Global QA Sales Lead at Zoom Support. In 2019, Dmytro joined SimplyBook.me as a Customer Support Representative and quickly advanced to the position of Head of Support in June 2020. Additionally, they have worked as a freelance Japanese Teacher since September 2014.

Dmytro Shostak earned a Master's degree in Japanese language and literature and Ukrainian language and literature from the Ivan Franko National University of Lviv. In addition to their degree, they obtained certification in Goal Setting and Cascading from the Lviv Business School of UCU (LvBS) in April 2017. Dmytro also achieved the JLPT N2 certification in December 2015, although the institution is not specified.