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Athul Krishnan has a diverse work experience in customer success roles. Athul started their career as an intern at QualiTest India in May 2015. In July 2016, they joined Dazeworks Inc as a Customer Success Manager, where they worked until October 2018. Athul then joined Simplilearn in November 2018 as a Customer Success Manager and was promoted to Senior Customer Success Manager in June 2019. Currently, they hold the position of Senior Manager - Enterprise Customer Success at Simplilearn, starting from April 2022.

Athul Krishnan completed their Master of Business Administration (M.B.A.) in Marketing from PSG Institute of Management from 2014 to 2016. Prior to that, they earned a Bachelor of Science degree in Information Technology from CMS College of Science and Commerce, Coimbatore, from 2009 to 2012. Their primary education took place at Loyola School in Trivandrum, although the specific degree and field of study are not provided.

In addition to their formal education, Athul has obtained several certifications, including Salesforce Accredited Sales Professional from Salesforce in July 2017, and multiple certifications from Aspiring Minds in September 2014, including AMCAT Certified Business Analyst, AMCAT Certified Business Consultant, AMCAT Certified Data Processing Specialist, and AMCAT Certified Marketing Professional. Athul has also completed various badges and courses related to Salesforce technology and analytics from Salesforce Trailhead.