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James Hong has a diverse work experience spanning different industries and roles. James worked as a Product Specialist for SimplePractice, where they trained new customers, provided technical assistance, and utilized Design Thinking methodology to improve workflows. James also served as a UC Riverside Professional Studies Design Thinking Advisory Board Member. Before that, they were the Practice Manager at Mata Chiropractic, where they managed operations, handled billing and collections, processed insurance claims, developed the website, and managed personal injury cases. James also worked as a Certified Massage Therapist at Tao Of Wellness and as a Graduate Student at Yo San University of Traditional Chinese Medicine. Additionally, they were a Senior Account Executive at WESSCO International, generating sales for custom in-room guest amenity solutions. James worked as a Case Coordinator at Pacific Hospital of Long Beach, where they researched medical court rulings, analyzed billing statistics, and produced exhibits for cases. Lastly, James served as a Policy Associate for the Community Food Security Coalition, implementing political campaign strategies and organizing food policy conferences.

James Hong's education history includes a certificate in Design Thinking from the University of California, Riverside (2021-2022), a Bachelor of Arts (B.A.) degree in Sociology from UC San Diego (1994-1998), and completing high school at Don Bosco Technical Institute (1990-1994) with a focus on Electronics and Computer Programming. Additionally, they have taken courses in Marketing at UCLA Extension, although no specific degree completion is mentioned.