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Issac Schneiderman is an experienced IT professional with a diverse background in technical support and service delivery. Currently serving as a Service Desk Engineer at Simple IT Care since July 2022, Issac specializes in high-quality remote and on-site IT support, managing Tier 2 and Tier 3 tasks to enhance IT operations. Prior experience includes a role as Technician 2 at Maximus, delivering on-site support to over 1,000 users, and as a Technical Support Specialist at FIT Technologies, overseeing IT operations and support. Issac's career also features positions such as Field Support Specialist at the Supreme Court of Virginia and Tier 2 Desktop Support Technician at Estes Express Lines, along with foundational roles in helpdesk support at Fire & Life Safety America and paralegal work at The Law Offices of Bierer & Margolis. Issac holds an Associate's degree in Computer Networking Systems from ITT TECH and completed high school at Atholton High School in Columbia, MD.