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Kontesa Ootsey is a Document Management Specialist at Arkansas Blue Cross Blue Shield, a position held since March 2021. Previously, Kontesa served as a Financial Relationship Specialist at Regions Bank from December 2018 to December 2020 and worked as a Customer Service Representative at Southeastrans, Inc. from September 2017 to December 2018. Earlier roles include CSR 1 at Centene Corporation, CSR at Southeastrans, Inc., Customer Assistant at AT&T, and Customer Service Representative at Aaron's, Inc. Kontesa pursued an education in Criminal Justice at the University of Arkansas at Little Rock and Arkansas Baptist College, following a diploma from Hall High School.