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Ramir Enriquez is an experienced Application Support Engineer at SilverRail since March 2023, specializing in client support and technical problem resolution. Previously, Ramir served as a Senior Customer Operations Analyst and Customer Operations Analyst at MoonPay, where responsibilities included resolving complex customer service issues and collaborating with the Crypto team on transaction investigations. In earlier roles, Ramir was the Client Success Team Lead and Operations Manager at Cloudster Connect Pty Ltd, providing customer support and project management in cloud software logistics integration. Additional experience includes working as an Independent Remote Contractor at Coupa Software, focusing on accounting file mapping and automation, and as a Global Agent at VXI Global Solutions, LLC, assisting international customers with technical support. Ramir holds a Bachelor of Science in Information Technology from Informatics Philippines.