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Graham Smith has over two decades of experience in IT support and technical services, currently serving as the Global Technical Services Supervisor at BBA Aviation plc since October 2013, focusing on technical support for the EMEA region and managing global IT helpdesk operations. Prior roles include EMEA Technical Support Analyst at Compuware, where support was provided for 200 users, and Technical Support Analyst at Kensington, offering 1st and 2nd line IT operations support. Graham also has experience from JohnsonDiversey and DiverseyLever, providing desktop support across multiple regions. Education includes an HNC in Computing from the University of West London.