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Ramona Dumitrescu is a professional who has extensive experience in customer service and technical support roles. Currently working as a Service Desk Analyst at Wipro, Ramona has also held positions such as Help-desk officer at WSC Europa SA, Customer Care Service Specialist, and Stefanini IT Support Engineer. With a background in Accounting, Ramona excels in providing efficient and effective customer support via various communication channels and is skilled in resolving technical issues related to hardware, software, and network connectivity.