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Smailli Said has a solid background in technical support and operations, currently serving as an Analista de Suporte at Sigga - Workforce Technologies since September 2018. Prior experience includes roles as Supervisor de operações de Suporte and Backoffice Bilingue at AeC Contact Center from April 2017 to August 2018. Smailli also worked as an Operador Nivel 2 at Ativas Data Center SA, where responsibilities included remote diagnostic services, technical support, and monitoring backup processes. Earlier positions involved providing remote support to end users at UNIMED and IT assistance at Planex. Smailli holds educational credentials from Centro Universitário Newton Paiva, earned between 2010 and 2017.