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Megan Thomson is a seasoned professional in customer experience and strategy, currently serving as a Non Executive Director at Shopper Intelligence since January 2024, where the focus is on optimizing shopper behavior insights for FMCG retailers. As a consultant since May 2023, Megan provides strategic consulting and executive mentoring to enhance corporate knowledge and customer experience. Previously, Megan held leadership roles, including Director of Customer Experience at OVO, Global Lead for Customer Experience at Polestar, and General Manager at Telstra, spearheading significant projects and initiatives across various industries. Megan's extensive background in retail and customer experience has been further strengthened by roles at prominent companies like Samsung, Coles, BCG Digital Ventures, and Apple, where innovative strategies and service design were pivotal to their success. Megan possesses a diverse educational background, including training in project management, service design, and human-centered design, contributing to a well-rounded expertise in enhancing customer engagement and organizational performance.