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Katie Keathley is an experienced Quality Management System (QMS) Manager at SHL Group, with a career spanning over a decade in quality assurance and customer complaint management. Previously, Katie served as the Customer Complaint Team Leader at Meridian Medical Technologies, where responsibilities included managing the Customer Complaint Department. Prior experiences include various quality assurance roles at Nostrum Laboratories and Legacy Pharmaceutical Packaging. Katie holds a Bachelor of Business Administration and a Master's degree in Corporate Communications from Lindenwood University.