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Amaury Gueye is an experienced Customer Success Manager currently employed at Shiptify.com since October 2021. Responsibilities include responding to customer inquiries, onboarding clients, maintaining pilot phases, and identifying upsell opportunities. Amaury also handles product specifications and implements new FAQ tools and automation. Prior to Shiptify.com, roles included Customer Success Manager at Carrefour and various positions in retail. Educational achievements include a Bachelor in digital acquisition from Rocket School, a Master 1 in trilingual negotiation from Université d'Angers, and a Licence in Applied Foreign Languages from Nantes Université, along with initial studies in engineering at Polytech Nantes.