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Evelin G. is a seasoned professional in customer support and team leadership, currently serving as Team Lead for Paid Support at Zapier since July 2021. Prior experience includes roles such as Customer Support Team Lead at Hootsuite and Senior Team Lead at Uber, where Evelin was responsible for monitoring KPIs, managing escalations, and developing performance strategies. Additional expertise includes quality assurance and training development from a prior role at Uber, alongside a background in teaching English as a Second Language to corporate executives. Evelin holds a Bachelor of Business Administration from Walden University and a Bachelor's degree in Tourism and Travel Services Management from Universidad del Valle de México.