Hailey Armstrong is a Senior Customer Support Specialist and Technical/Content Writer at ShipInsure since September 2023, where responsibilities include developing and maintaining an internal knowledge base and ensuring the accuracy and consistency of resources. Previously, Armstrong served as a Senior Customer Support Specialist at ClickUp from August 2021 to July 2023, managing internal communications and prioritizing user inquiries, and began as a Customer Support Specialist at the same company, providing client support through Zendesk and cross-training in various departments. Armstrong's career started as a Customer Care Advocate at School Specialty from February to September 2019, focusing on maintaining customer data and processing returns. Armstrong holds a high school diploma from Simonds High School, earned from 2005 to 2009.
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