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Manny Puertas is an experienced professional in customer success and technical support, currently serving as VP of Customer Success SaaS at ShipHero since July 2024. Prior roles include Director of Software Support at Ocado Technology, where responsibilities expanded from 6 River Systems due to an acquisition, and Director of Software Reliability & Support at 6 River Systems, focusing on fulfillment solutions. Manny also held senior roles at LiveVox as Senior Director of Technical Support, Verint as Manager of Product Support for the Americas, and CareerBuilder as Manager of Software Support. Early career experience includes leadership in customer care at Symantec and technical support at Veritas Technologies and Seagate Technology. Manny holds an MBA and a Bachelor of Science in Business Management from the University of Phoenix, along with project management certification.