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Neel Banerjee has extensive experience in client management and operations within the e-commerce sector. Currently serving as a Merchant Success professional at ShipBob, Inc. since January 2022, Neel previously held the position of Key Accounts at Shiprocket, where responsibilities included managing interactions with e-commerce SMEs and enhancing delivery performance. Prior roles include Business Operations and Account Management at Safehur, focusing on risk assessment and driver performance, and Customer Retention Manager at i2e1 Information To Every One, where Neel managed a substantial portfolio of retail accounts to ensure customer satisfaction. Neel began their career with a summer internship at Rama Group and holds a Bachelor of Engineering in Civil Engineering from Sathyabama Institute of Science & Technology.