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Rachel Metz has a diverse range of work experience in the hospitality industry. Rachel worked at Shinola Hotel from 2018 to the present, starting as a Reservations Sales Agent and progressing to Sales Coordinator, Sr. Sales and Reservations Manager, and currently as Assistant Director of Sales and Reservations. Prior to that, they worked as a Front Desk Agent at Hampton from 2017 to 2018. In 2016, they had a Hospitality Internship at Woldumar Nature Center, and from 2013 to 2016, they worked as a Concession/Banquet Server/Hostess at Ann Arbor Polo Fields Golf & Country Club.

Rachel Metz attended Michigan State University from 2013 to 2016. Although no specific degree or field of study is mentioned for this period, it can be assumed that they completed some coursework during their time there. Afterward, Rachel attended the Michigan State University - Eli Broad College of Business, where they obtained a Bachelor of Arts (BA) degree in Hospitality Business. Additionally, Rachel obtained the Certified Wedding and Event Planner (CWP) certification from The Bridal Society in October 2016. Rachel also holds a ServSafe certification, although the specific details regarding when and where they obtained this certification are not provided.