We use facts, not fiction, to build narratives and make decisions. We believe strong hypotheses are the start, not the end. We respect each other’s time and show up with the data and an explanation for what it means.

We try without fear and learn without ego. We make good mistakes. We seek, accept, and apply feedback.

We constantly invent, measure, and iterate. We do things that don’t scale. We reject the phrase “That is how it’s always been done” and don’t let perfect get in the way of better.

We build bridges and recognize we can all teach, coach, and mentor each other. We strive to make ourselves redundant and avoid single points of failure.

We think in terms of value chains and focus on the process. We prioritize and solve our Partners’ and Customers’ problems over our own convenience.

We are relentless in our drive to deliver on our commitments. We ruthlessly prioritize, communicate often, and are willing to let fires burn in pursuit of what really matters.

We touch the bottom of the ocean and consider no job too small. We self-serve, help ourselves, take the problem as far as we can, and when needed ask others for help. We own our mistakes.

We share the truth even when it is painful. We have the meeting in the meeting. We embrace mutual feedback and hold each other accountable, as individuals and as teams. We ask ourselves: “Did I ask them? Did I tell them?”.

At Shiftsmart, we’re building the future of labor. Our platform powers the modern workforce with over 800,000 workers in 50+ countries, and customers that include Google, Deloitte, McDonald’s, and Facebook. Since the inception of the business, we have grown 2-3x annually, with over 1M shifts worked. We empower hourly workers to find more work, increase their earnings, and control their own schedules, while also enabling employers to increase fulfillment, reduce turnover, and improve quality.

Staffing & Recruiting

Human Resources

Internet

Information Technology

Shiftsmart

Aakash Kumar

Alex Hawthorne

Dan Yan

Business Operations & Analytics

Bryan Lewis

Amy Gartner

Sid Singh

Maria Papacostas

Jeff Tinker

Sahil Mehta

Richard Zicchino

Pavan Patel

Kyle Smialek

The Sales and Customer Success team at Shiftsmart is responsible for driving revenue growth through strategic sales initiatives while ensuring exceptional service for clients. They work closely with key accounts to understand their needs, optimize platform usage, and enhance customer satisfaction, ultimately fostering long-term partnerships that support the scalable workforce solutions Shiftsmart aims to provide.

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Sales and Customer Success

About

Team members

Other teams at Shiftsmart

Engineering Team

Business Operations

Operations and Analytics

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