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Collin Pfender has a diverse work experience in the field of UX/UI design and research. Collin started their career as an ESL Instructor in China, where they created and implemented English lessons for young learners. After that, they worked as a UX Creative & Digital Intern at VOX Global, where they designed mobile-first websites for clients and focused on user engagement and directing user flow. Collin then joined Palonis Group as a Design Branding professional, where they designed and developed the company's logo after conducting UX storytelling and requirements gathering. Collin also worked as a UX Design Instructor at Indiana University Bloomington, where they mentored and taught various design methods and facilitated design team activities. Collin then joined rentLoop as a UX Designer before moving on to TalentGuard, where they worked as a UX/UI Designer and later as a Senior UX/UI Designer and Interim Product Manager. In their most recent role, Collin served as a Product Designer at Living Security before joining shiftkey as the Director of UX Research.

Collin Pfender holds a Master's degree in HCI/d from Indiana University Bloomington, which they obtained from 2017 to 2019. Prior to that, they completed their Bachelor's Degree in Religion/Religious Studies and Psychology from the same university, from 2011 to 2016. Collin also possesses a certification in Usability Testing from the Nielsen Norman Group, although the specific date of obtaining this certification is not mentioned.