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Brigid Edmunds is an experienced professional in customer success and claims management, currently serving as the Customer Success Manager for the UK, Ireland, and Nordics at Shift Technology since January 2022. Prior to this role, Brigid held various leadership positions at Ageas UK from November 2014 to January 2022, including Team Leader for Personal Injury and Specialist Motorcycle teams, where responsibilities included team management, data analysis, process refinement, and project management. Brigid's earlier career at Groupama Insurances spanned nearly a decade, focusing on claims auditing, team leadership, and performance monitoring. Brigid started in the industry at Enterprise Rent-A-Car, managing key accounts and improving processes. Educational background includes studies at HSDC Havant & South Downs and Oaklands RC School.