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Riana Welman is an experienced professional with a strong background in complaints management and customer service. Since January 2014, Riana has held various positions at Shawbrook Bank, including Complaints Operations Manager, Team Lead Remediation, and Outsourced Services Support Manager, showcasing expertise in handling customer complaints and ensuring quality assurance. Prior experience includes roles at Egoli Group as Office Manager, Express Employment Professionals as Business Development Manager/Office Manager, and as an Immigration Consultant at Impi Visas/Charterhouse Group Ltd. Riana began a career in immigration at Breytenbachs Solicitors and held an assistant position at Aspects Publications Limited. Riana holds a degree in Commercial Administration from the Central University of Technology, Free State, and completed earlier education at Sand du Plessis.