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Ian Burns is an ICT Cloud Infrastructure Specialist with over a decade of experience at Shaw Trust, where responsibilities include designing, delivering, and supporting technology infrastructure while ensuring customer satisfaction. Prior to this role, Ian served as a 2nd Line Support Analyst at Business Link, providing comprehensive remote and on-site support, and worked as a Senior 2nd Line Support Analyst at SCC, supporting various clients and software contracts. Ian's academic background includes education from Halesowen College and Ellowes Hall School.