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Myel Balasamy has over 17 years of experience in operations management and service delivery, currently serving as Team Manager at Shaw Academy since December 2015. Prior to this role, Myel held various managerial positions, including Operations Manager and Team Manager for Operations at RIS, where responsibilities included service level management, escalation handling, and operational problem resolution. Myel's prior experience includes leading operations for a Fortune 500 company, focusing on media software support at [24]7, and working as a QA Executive at Cognizant Technology Solutions. Earlier career stages involved customer acquisition at ICICI Bank. Myel holds a degree in Computer Science from SNR College of Science and completed higher secondary education with a focus on Computer Science. Specialties encompass process management, technology infrastructure assessment, and service transition.