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Wilco Rietveld is an experienced manager with a strong background in functional management and IT support across various sectors, particularly in healthcare. Currently serving as Manager of Functional Management & M365 Cloud Team & Support at Shared Service Centrum Ons since January 2022, Wilco oversees a team that includes 28 FTE servicedesk staff, 4 functional managers, and 6 M365 cloud team members. Previous roles include Team Manager Functional Management at Zorggroep Alliade, Manager of Intramural Care and Functional Management at Zorggroep Almere, and Manager Customer Service at ZorgDomein. With a solid educational foundation that includes ITIL certifications and professional development courses, Wilco has consistently demonstrated leadership in managing teams, improving processes, and implementing technology solutions in complex environments.