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Edmund Dominic has extensive experience in the hospitality industry, currently serving as Guest Service Manager at Shangri-La Hotels and Resorts since November 2018, where responsibilities include greeting VIP guests and providing specialized services. Prior to this role, Edmund was Senior Assistant Manager at Novotel Hotels from September 2017 to November 2018, overseeing front office operations, ensuring guest satisfaction, managing budgets, and building effective teams. Earlier positions include Guest Experience Manager and Assistant Manager at Novotel, where staff discipline and training were primary focuses, as well as Team Leader at Westin Hotels & Resorts, emphasizing leadership and team fulfillment. Edmund's career began as a Guest Service Agent at Shangri-La Hotels and Resorts, contributing to lounge management. Edmund holds a degree in Hotel and Event Management from IMI International Management Institute Switzerland, completed in 2010.