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Sunnie M. is an experienced IT professional currently serving as the Head of Service Delivery at Shakespeare Martineau since April 2020, previously holding roles such as IT Service Desk Manager. Prior experience includes positions as IT Service Delivery Manager at iForce Limited and IT Service Operations Manager at 81G Blue Limited. Sunnie demonstrated leadership ability by managing large teams providing essential 1st line support at organizations like The Midcounties Co-operative and UK Mail. Early career roles include Business Support Analyst positions at PowerPlace Insurance Services Ltd and TD Waterhouse Corporate Services, along with a technical analyst role at BT Global Services. Education includes a Bachelor of Science (BSc) Hons in Computing Information Systems for Business from the University of Wolverhampton.