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Syed Junaid Shah is a skilled IT professional with extensive experience in technical support and system engineering. Currently serving as a System Engineer at Wipro, responsibilities include updating firmware for docking stations and assisting users with peripheral device connections. Prior experience includes remote support as an IT System Support Analyst at US Fertility, where service requests were managed through the RingCentral app, and a role as Equipment Maintenance Technician at Astreya, providing customer service at Google NYC. Additional roles span various companies, including service desk administration at Rabobank and technical support internships at the NYC Department of Education and NYC Department of Social Services. Syed holds a Bachelor's Degree in Computer Technology from City Tech, CUNY, along with advanced training in Windows support.