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Balamurali Krishnakumar is an experienced professional in operations and strategy, currently serving as AVP of E-commerce Network Operations at Shadowfax. Balamurali has held key leadership roles, including Senior Director and Director focusing on Control Tower and Service Excellence. Previous experience includes operational roles at Swasth Alliance, strategic and business operations at Bounce, and management consulting at KPMG India. Balamurali's early career featured positions in strategy and business development at Mytrah Energy. Academic qualifications include an MBA in Strategy and Operations from the Indian School of Business and a B.Tech in Electrical and Electronics Engineering from Amrita Vishwa Vidyapeetham.