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Jess Y. is a Sr. Chargeback Analyst at Sezzle since June 2021, specializing in investigating disputed transactions and collaborating across departments to enhance loss prevention mechanisms. Prior experience includes serving as an Office Assistant II at the Department of Health and Human Resources, where Jess demonstrated strong organizational skills and was recognized as Regional Employee of the Month in February 2020. Prior to that, Jess worked with Amazon in various customer support roles, achieving recognition as a Quarterly Top Performer and contributing to process improvement initiatives. Earlier entrepreneurial experience includes co-owning Graphic Violence, focusing on screen printing and customer service.