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Dean Anderson is an experienced customer service executive currently serving as the Executive Director of Customer Service at settle since June 2022. Prior to this role, Dean held positions including Director of Customer Service at Futures Housing Group from September 2018 to June 2022, Head of Customer Service at Leicestershire County Council from February 2017 to September 2018, and Head of Customer at asra Housing Group from September 2008 to February 2017. Dean's expertise encompasses comprehensive management of complex multi-channel customer service operations and digital customer services. Dean holds a Master’s Degree in Research Methodology and Quantitative Methods from the University of Nottingham, as well as Bachelor's Degrees in Journalism from the University of Leeds and Housing Studies from De Montfort University.