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Vishal Desai is a seasoned Technical Lead at Servion Global Solutions since December 2016, specializing in Nice-Incontact systems and the implementation of IVR callflows. Prior experience includes a role as Software Engineer at Fidelity National Financial from July 2015 to December 2016, and at Softcons, Inc. from October 2012 to July 2015. Vishal Desai holds a Bachelor of Engineering degree in Computer Science from Visvesvaraya Technological University, completed in 2011.