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Karthik Ayyappan is a Senior Technical Specialist at Servion Global Solutions, with experience dating back to 2010. Previously served as a Presales Consultant at Telephony Communication Technologies, focusing on Collaboration and Contact Center Technologies. Earlier roles included Communications Presales Consultant at Alcatel-Lucent Enterprise, where Karthik designed unified communication and contact center products, and Technical Specialist at VADS Berhad, with a focus on Cisco HCS and cloud contact center solutions. Karthik also held a position as Senior Engineer at Servion Global Solutions, responsible for significant design and implementation tasks related to Cisco technologies. Karthik holds a Bachelor of Engineering degree in Electronics and Communication from Anna University.