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Mercedes Herrero Luis has extensive experience in team leadership and project management within the financial and customer service sectors. Currently serving as Team Leader at Servinform since January 2019, responsibilities include managing sales campaign teams, training and motivating staff, performance reporting, achieving sales targets, and cross-department coordination. Previous roles include Customer Service Contact Center at MetLife, where platform management and team monitoring were key, and Global Vocex Call Center Manager at Mediapost Group, overseeing client engagement and team management. Early career positions involved account management at Grupo GSS and campaign management at PLUSQUAMDATA and Konecta UK, emphasizing operational oversight and performance analysis for large accounts. Educational qualifications include a higher diploma in Marketing from Centro de Estudios BAI.