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Joana Vieira is an experienced professional with a strong background in training and quality management. Currently serving as Coordenadora de Formação at Servinform since February 2023, Joana previously held roles at CGI, where responsibilities included overseeing quality and training, as well as content creation and training planning. From September 2016 to April 2020, Joana worked as Team Leader at NewSpring Services, managing a commercial team and client support for OK! Teleseguros. Joana's early career includes positions at Banco BPI as an Assistente de apoio a Cliente, EDP as an Operadora de backoffice, and CRH Recursos humanos as a Recepcionista de Recursos Humanos. Joana holds a secondary education diploma in sciences and technologies from escola secundária de Caneças.