ÂÜÀòÂÒÂ×

Janice Cheang is an accomplished Information Technology Operations Manager at ServiceRocket since February 2019, responsible for managing an ITSM operation team that oversees service desks, customer engagement, and business requirements. Previously, Janice held the position of Senior System Engineer at ServiceRocket, providing crucial support for corporate servers and managing Jira service desk inquiries. Janice's experience also includes a tenure at Intel Corporation as a Sr. Systems Programmer, focusing on server management and infrastructure stability, and at Altera in various roles including Desktop Support Specialist and Software Engineer, where responsibilities ranged from user support to project coordination. Janice holds an Advanced Diploma in Information System Engineering from Tunku Abdul Rahman College and is pursuing a Bachelor's degree in the same field from Campbell University.