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Zahra Mushtaq is an experienced professional in customer service and technical support, currently serving as the Senior Director Customer Service Global Leader at ServiceNow. Zahra has held various leadership positions, including Director of Global Customer Service and Director of Technical Support at the same company. Previous roles include Application Support Analyst at Think Education Group, Operations and Marketing Manager at AYZA Enterprises Pty Ltd, Unix Systems Support at Cisco Systems, and IT Technical Support Consultant at PricewaterhouseCoopers. Zahra holds a Bachelor of Computer Science in Networked Systems from Western Sydney University and has enhanced leadership skills through a Managing People Effectively program at the Australian Institute of Management.