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Navya Reddy Pandiri currently serves as the Product Director for Contact Centers at ServiceNow, a position held since May 2024. Prior to this role, Navya spent 15 years at 3CLogic, progressing through various positions including Senior Vice President of Product Development, Vice President of Product Management, Director of Product Management, and Manager of Customer Support and Service Delivery. Earlier in the career, Navya held roles such as Network Engineer at Sirius Computer Solutions and Telecom Engineer at TD Ameritrade. The educational background includes an Executive Product Management degree from the University of California, Berkeley, a Master of Science in Telecommunications Engineering from the University of Nebraska-Lincoln, and a Bachelor of Technology in Electronics & Communications Engineering from Jawaharlal Nehru Technological University.