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Julie Meyers, CCXP, currently serves as the Director of Customer Support Management at ServiceNow, where responsibilities include developing and leading the Quality program for Global Technical Support. Prior to this role, Julie held various positions at Philips, including Solution Owner for Customer Success and Director of Quality Programs for Support Operations, where efforts focused on enhancing customer experience and driving retention. Julie's experience at Salesforce.com involved managing the Global Support Quality program and overseeing projects to improve customer interactions. Previous roles also include account management at Claria Corp and customer service management at Lycos Europe. Julie holds a BA in Spanish from Drake University and an MS in Social Sciences from Binghamton University.