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Jack Chao is an experienced professional with a strong background in strategic operations and business development. Currently serving as Director of Strategic Operations at ServiceNow since 2021, Jack previously held the position of Senior Manager of Business Operations at Twilio Inc., where key initiatives included market sizing, strategic finance, and customer support optimization. Jack has also contributed to Dropbox as Team Lead of Business Strategy, leading over 25 projects to enhance operational rigor around the time of the company's IPO. Prior experience includes consulting at Bain & Company, focusing on technology sector strategies, and engineering at D. E. Shaw Research, where Jack played a significant role in the development of award-winning supercomputers. Educational credentials include an MBA from Columbia Business School, an MS in Electrical Engineering from Stanford University, and a BSE in Electrical Engineering from the University of Michigan.