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Apurva (Aps) Chikhalikar serves as the Head of Telecom, Media, and Technology (APJ) and Industry Transformation Lead - Global at ServiceNow since April 2016. With a focus on digital transformation, Apurva leads a matrixed team of go-to-market executives and collaborates with strategic TMT customers worldwide. Previous roles include Chief Innovation Officer and Chief Strategy Officer at ServiceNow, where responsibilities encompassed driving industry collaboration, executing innovation strategies, and enhancing customer relationships. Prior experience includes key positions at Optus and Alphawest, focusing on information technology management, business relationship development, and service management strategy. Apurva holds several advanced certifications and degrees in management, program management, and IT service management from recognized institutions.