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Fabio Marques is an accomplished professional with extensive experience in management and influence, currently serving as President and Keynote Speaker at the International Excellence Society since January 2016, delivering over 4,000 lectures on leadership, team building, and customer service excellence. In addition to this role, Fabio has been an Implementation Strategist at the Service Quality Institute since 1997, focusing on developing customer-centric cultures, and has served as President at IES do Brasil, providing training and consulting in customer management. Previous experience includes significant achievements as National Business Manager at Alcon, where Fabio elevated market share and customer satisfaction, and technical and sales roles at IBM and Siemens. Educational credentials include a strategic management extension from the University of California, Berkeley, and a Bachelor's degree in Business Administration/Marketing from Universidade São Judas Tadeu.