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Catherine leads Service NSW’s strategy, performance, risk, fraud prevention and privacy and information governance functions. Under Catherine’s leadership, these teams work together with security, frontline, digital, projects and partnerships teams to mitigate risk, build strong controls into customer experiences and continually uplift governance functions to ensure they support the increasingly diverse and complex products and services being delivered by Service NSW.

Catherine also leads Service NSW’s Middle Office teams delivering specialised partner agency services, dealer and fleet services, photocard operations and grants administration services in a network of locations across metropolitan and regional NSW.

Catherine is a graduate of the Australian Institute of Company Directors.