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Saji Pillai is a seasoned professional with extensive experience in business analysis and product ownership across various organizations. Currently serving as a Product Owner and Business Analyst at SERV since January 2022, Saji has a proven track record in agile methodologies, requirements elicitation, and process improvement. Previous roles include significant contributions to the Victoria Building Authority, Findex, Dotsquares, and Trip Mocha, where Saji developed critical documentation, facilitated workshops, and supported user acceptance testing. Saji's analytical skills are complemented by a solid academic foundation, holding a Bachelor's Degree in Computer Engineering from the College of Engineering Chengannur and an M.B.A. in General Management from Annamalai University. Notable achievements include creating a comprehensive knowledge base in Confluence and designing frameworks for new web processes.